Return & Refund Policy
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At SereneGlow, your satisfaction is our priority! 💛
If you're not fully happy with your purchase, we're here to help.
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# 🔁 Return Window
You may request a return within **7 days** of receiving your order.
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# ✅ Eligibility for Return
- Product must be **unused** and in original packaging
- Must be requested **within 7 days** of delivery
- Return must be approved before shipping back
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# ❌ Non-Returnable Items
- Opened or used strips (for hygiene reasons)
- Products returned without approval
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# 🚚 Return Process
To initiate a return, simply:
- WhatsApp us at 📲 +91-9992744755
With:
- Your Order ID
- Reason for return
- UPI ID (for COD orders)
We will arrange a reverse pickup and confirm your return request.
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# 💳 Refunds
Once your return is received and inspected, your refund will be processed within **3–5 working days** to your original payment method (or UPI for COD).
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# 📌 Important Notes
- Return pickup may take 2–3 days after approval
- Refunds are not guaranteed for damaged/used/opened products
- COD refunds are made via UPI only
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Still have questions?
We're happy to help — contact us via WhatsApp.