At SereneGlow, we value your trust and are committed to ensuring a smooth shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to assist you.

🔁 Return Window

• Customers may request a return within 7 days from the date of delivery.

✅ Return Eligibility

• A return will be accepted if the following conditions are met:
• The product is unused, unopened, and in its original packaging
• The product is unused, unopened, and in its original packaging
• The request is made within 7 days of delivery
• The return request has been approved by our support team prior to dispatch

❌ Non-Returnable Items

• For hygiene and safety reasons, the following items are non-returnable:
• Opened or used strips
• Products sent back without prior approval

🚚 Return Procedure

• To initiate a return, please contact our support team via WhatsApp at 📲 +91-9992744755, +91-9992744755 with the following details:
• Your Order ID
• Reason for return

UPI ID (for Cash on Delivery orders)

• Upon approval, we will arrange a reverse pickup and provide confirmation.

💳 Refund Policy

• Refunds are processed within 3–5 working days after the returned product is received and inspected.
• For prepaid orders, the amount will be refunded to the original payment method.
• For COD orders, refunds will be issued via UPI only.

📌 Important Information

• Reverse pickup typically requires 2–3 business days after approval.
• Refunds will not be issued for products that are used, opened, or damaged.
• Returns or refunds without prior approval will not be accepted.
• 📩 Need Assistance?
  Our customer care team is available to support you. Please reach out via WhatsApp for any queries.